Sales, Operations & Guest Service Manager
- Applicants must be willing to work at Suria Hot Spring Resort Bentong, Pahang.
- Candidate must possess at least a Diploma, Bachelor’s Degree,Hospitality/ Tourism/ Hotel Management or equivalent.
- Preferably Managers specializing in Sales and Operations, Hotel Management/Tourism Services or equivalent.
- At least 5 year(s) of working experience in the related field is required for this position.
- Knowledge in Sales, Hotel Profitability, Digital & Social Media.
- Positive attitude towards fostering team work.
- Must be able to work effectively in a challenging environment.
- Basic knowledge of computers and software including ability to use e-mail, word processing, and skype.
- Full-Time position(s) available.
- Handle and resolve management/operation problems in a professional manner, ensuring prompt actions at all times.
- Monitoring, responsible and handle every problem at Resort.
- Responsible for visitors / checks from outside agencies.
- Responsible for achieving monthly sales target results and annual business plans.
- To implement an in-charge of the hotel sales and operations, which including front office, housekeeping & others.
- To maintain hotel standards towards guest satisfaction, providing high standard services, quality assurance and asset enhancement.
- Ensure the maximum usage of hotel room capacity in order to maximize revenue generated.
- Work closely with the Finance Department to ensure the compliance with accounting procedures.
- Ensure all guest are courteously, cordially and efficiently handle with special attention.
- Responsible for smooth operation of the Front office department during shift, acting as the management representative for the Hotel to ensure complete guest and patron satisfaction.
- Required to conduct duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high of service is maintained.
- Perform other ad-hoc task as assigned.
If you are interested, do not hesitate to send us your cv!
Phone number: 03-78064752 (HR Department)