We are currently looking for .
Head of Front Office
Salary : RM2,000-RM3,000
• Applicants must be willing to work in eRYABYSURIA Bentong.
• Candidate must possess at least a Diploma/ Degree or related certificate.
• Required language(s): Bahasa Malaysia and English
• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably Executive level specializing in hotel customer services, hospitality, tourism management or equivalent.
• Good organizational skills, ability to prioritize workload & handle pressure.
• Good leadership with strong interpersonal skills and the ability to train and develop team members. Able to create positive and effective working relationships with both guests and team members.
• Excellent communication skills with the passion to serve.
• Management of the daily Front Office operations, including Reception, as well as other guest services.
• Ensure that service standards are maintained at all times as well as the meeting of the customers’ needs.
• Effectively oversee all guest arrivals and departures, ensuring that the room allocations and check-in/ check-out processes follow set procedures.
• Work closely with Maintenance to ensure that maintenance requests are followed up on and completely efficiently.
• Liaise with Housekeeping to ensure that room cleanliness standards are maintained.
• Ensure that public areas are clean and well presented with regular monitoring.
• Liaise daily with the reservation personnel to ensure accuracy in room allocation as well as the maximization of yield.
• Oversee the daily movement of guest activities and be able to resolve any guest complaints to establish relationship with guests, clients and customers of the resort.