1. Personal Branding & Grooming
Summary: Participants will be able to learn how to craft, improve and evolve their personal brand and image to the world, emphasis will be on dressing and aspects of grooming.
2.Practical Microsoft Office Skills (Word, Excel, Powerpoint)
Summary: The Microsoft Office suit of products are an integral part of our daily lives, in this course participants will learn how to use Word, Excel and Powerpoint to their own advantage in a practical hands on manner.
Summary: Money come and money can go just as fast, yet a lot of us do now know how to manage it better, in this course, the participant will learn the finer points of being financially literate, understanding the basics of credits, taxes and how to budget and save for the family and self.
1. Business English Writing
Summary: To write in English is a skill most take for granted, even more so for any form of English writing for the purpose of business. In this course, participants will learn to craft meaningful English written communication specific for all forms of business dealings, ranging from business letters, drafting emails
2. Presentation Skills & Communication
Summary: To present to an audience is not just about having a fancy powerpoint slide, in this course, the participant will learn the finer points of communicating our message to an audience, how to project your voice with confidence, manage your audience during Q&A sessions and also understand the psychology of the different audience types
3. Effective Communication using Personality Types
Summary: Everyone speaks and talks but not many communicate effectively enough; to communicate well with people around us, we need to understand their different styles of communication, using a personality assessment and innovative activities, we will take participants on a journey to better communicate with their colleagues and those around them
1. Behavior-Based Interview Skills
Summary: Behavioural interviewing or targeted selection is a technique commonly used by HR recruiters to identify suitable candidates for roles. Behavioural interviewing is based on the assumption that past behaviour is the best predictor of future behaviour. Before entering into any job interview – behavioural or otherwise – an interviewer must identify what skills and competencies are required to perform this role; in this course, we will teach the HR professional to use this skill to better manage their recruitment process, using simulation and behavioural-based personality tools.
2. Performance Appraisal Management
Summary: The performance appraisal course will help participants to acquire the critical knowledge, skills and confidence to undertake effective performance appraisal discussions with their direct reports. Improve the performance of their direct reports through the effective use of the performance management process.
1. Multi-Generational Workforce
Summary: One of our signature products, this interactive session which is suited for organization with a multi-generational complement of staff, using personality and Open Space Technology, our trainer will train and consult participants on how to bridge the gap between the different generational types in an organization.
2. Management Development Program (Mini MBA)
Summary: In an organization, lower level supervisory staff may aspire to one day become managers in their own right, this long-term workshop series will allow organizations to train their current supervisors or earmarked staff to be trained into managers. Using case studies, personality assessments, solid management methodology and theory, the participants will undergo a managerial transformation. Essentially a Micro-MBA.
3. Problem-Solving & Decision-Making
Summary: Any organization will always encounter problems and these problems will need to be solved, then a suitable decision must be made so that these mistakes/problems never occur again or is mitigated. This course will allow participants to understand how to identify, classify and solve problems and understand the decision making process once the problem has been solved to ensure business continuity.
4. Finance for Non-Finance
Summary: For those who did NOT have the luxury of learning the finer points of business finance, this course was designed for you! This course will train non-finance trained or educated participants to understand the fundamentals of business finance such as the reading or Profit & Loss/Balance Sheets, Accounts Receivable & Accounts Payable, Corporate Tax Structure and other related business finance topics.
Sales & Marketing:
1. Customer Service Excellence (Pre-Sales & After-Sales)
Summary: Customers are the lifeblood of any organization, to retain and engage these customers is a critical skill everyone needs to have. In this course, the participants will be trained to understand the psychology of the different customer types, how to engage and retain them, communicate effectively with them and also most importantly, manage their complaints.
Using interactive simulations and activities to enhance the training experience, ask our trainer about “The Little Things” customer service concept which we will implement on a consultative basis.
2. Social Media Marketing
Summary: 5 years ago, social media platforms were non-existent but now they are the mainstay of any organizational marketing strategy. In this course, we will explore how to utilize these platforms to better increase your visibility, both for yourself and your organization. How to write effective post and ads on these platforms. Our experience trainer will also cover on how to use the paid components of these platforms.
Leadership & Teams:
1. Situational Leadership using Personality Types
Summary: Our Signature Product Situational leadership is a leadership style that refers to when the leader or manager of an organization must adjust their style to fit the development level of the followers they are trying to influence; the style may change continually to meet the needs of others in the organization based on the situation. In this course, we will train the Leader in the art of being the Present, using change management and personality tools, this very intense course will change the way Leaders lead.
2. Effective Team Dynamics & Management (Indoor & Outdoor)
Summary: No man is an island, and teams are the outcome of that concept. Every organization employ and deploy legions of teams that function either independently or interdependently, yet even the most experience of teams will require reinforcements of what it means to be a team.
In our signature team building course, we will bring the team to the brink, learning how to work under stress while relying on the strengths of each team member, supplementing their individual blind spots and eventually working effectively as a team.
Using innovative activities (see appendix of activities) and indoor assessments (e.g. Personality and Conflict Resolution assessments), our team of trained facilitators and gamemasters will bring your team to the next level.
And if you require event management services, enquire with us as we can also manage your team retreat event for you.
Occupational Safety and Health (OSHA):
1. Emergency Care with Psychological First Aid (Basic, Intermediate & Advance)
Summary: NEW PROGRAM. Every organization will inherently one day encounter a situation when medical First Aid must be rendered to their staff, in this comprehensive 3 Level Certification course, the participants will be trained using the EDIP (Explain, Demonstrate, Imitate & Practise) model to ensure extreme competency in the rendering of emergency medical care in any situation.
An additional bonus module will be the inclusion of Psychological First Aid, a critical first responder tool which supplements the physical medical component. Psychological first aid is an evidence-informed modular approach for assisting people in the immediate aftermath of disaster and terrorism to reduce initial distress and to foster short and long-term adaptive functioning.
Project & Quality Management:
1. AGILE Project Management
Summary: Grasp the concepts, principles and methods of Agile development and get a fast start towards executing your plans for incorporating Agile practices and techniques into your organization. This workshop will give you the foundation of knowledge you need to begin. It is a starting point for you to acquire the techniques, skills and tools that enable you to build Agile discipline. In addition to defining Agile principles, we will cover the advantages and disadvantages of Agile development. Understand and learn how to take advantage of the opportunities for Agile. Finally gain an understanding of the collaboration and communication needed between customer and developers for Agile to succeed.
2. Business Continuity Management:
Summary: Are you completely confident in your organization’s ability to continue operating despite a major interruption? Loss of IT is the most common interruption suffered by organizations, regardless of size or sector, but how would you fare with other problems, such as:
• Severe weather
• Pandemic flu or other disease outbreaks
• Terrorist attacks on critical infrastructure or crowded places
• Transport system failure
• Major industrial accident
• Any other threat particularly relevant to your organization?
All too often, when the unexpected happens (e.g., extended periods of snow, flooding, a key employee being ill, a long power-cut), a lack of business continuity planning has made it difficult for organizations to continue their activities. Some businesses actually go out of business as a result. This very practical business continuity planning course helps you understand issues that might affect your organization: not just the obvious major business continuity risks which hardly ever happen (e.g., fire or terrorist attack) but the smaller risks which are actually the most common cause of problems for most organizations (e.g., loss of IT, power or key personnel). You will leave the day with a new focus on the continuity issues faced by your organization as well as the information and tools to cope with minor setbacks as well as major disasters.
3. Identifying & Managing Project Risk
Summary: As a leader of complex projects, you need to know that techniques exist to better deal with risk in projects like yours. Used effectively, these processes will help you recognize and manage potential problems. Identification and management of project risk is practiced by a great majority of project planners, project managers, and their staff. Project risk influences nearly every facet of planning and conducting a project. This course will help leaders of today’s complex projects and their team successfully delivers on their commitments. Whether you develop products, provide services, create information technology solutions, or deal with complexity in other types of projects, you will learn how to succeed with seemingly impossible projects by reducing your risks with minimal incremental effort.
4. Mastering the Skills of Project Management
Summary: Have you ever been involved in a complex project that just did not go the way you wanted? Often failure is pre ordained due to the approach to the project. The concept of project management exists because it helps assure completion of a project successfully. This course covers the basics of project management where you will learn what project management involves and how to approach it successfully. While project management can be a very complicated and dry subject, we have attempted to make the subject easy to comprehend and identify the necessary skills and learned behaviors a project manager needs to succeed. We cover the major subject areas of the topic and provide valuable information and insight in to the how’s and why’s of dozens of important subjects such as:
• Why a plan is so important to the success of a project.
• The importance of good teamwork and how to select the right members of a team for a project.
• What tools are available to help you be a better project manager.